Our Values

We thrive on success, we are hard working and industrious and often put in long hours to achieve our goals. However, the feedback we regularly receive from our many satisfied customers, together with the industry recognition and rewards means that it is time well spent.

Our group mission and strategy statement

‘To be the property experts of choice, achieving the best outcome for our clients and exceeding their expectations through our passionate, professional and committed teams.’

Our core values

Trustworthy & fair

Honest & transparent

Reliable & loyal


Relentless & hardworking

Four fundamental rules

At Farrell Heyworth, we have a clearly defined set of values based on four fundamental rules:

  • If we don’t look after the customer, someone else will
  • Always deliver what we promise. If in doubt under promise and over deliver
  • Always treat customers as we ourselves would like to be treated
  • The reputation of the whole company is in the hands of each individual

We don’t simply pin these values to a notice board to be looked at now and again – in our offices we live and breathe them day after day. This is because these values guide us to deliver the best customer experience, as well as influencing the way we treat each other in our day-to-day work.


Indeed, customers frequently comment on the professionalism, commitment and enthusiasm of our people. Each and every one of us at Farrell Heyworth is passionate about what we do and take pride in our work – and that’s true whether we’re advising a customer face to face or on the telephone.

On our part, we have developed an inclusive culture. We have an open door policy, feedback is encouraged and people are kept in the loop through a whole host of internal communications. New ideas on how we can improve things are welcome from everyone – and the best are rewarded through various reward schemes.

This means our people feel involved and have a greater sense of job satisfaction, as well as enjoying all the financial benefits of being part of a successful business.